Privacy Policy (GDPR/LOPDGDD)

5.1. Data Controller

  • Controller: Fuelti S.L. (NIF B22772792)

  • Address: C/ Chile 4, 28290 Las Rozas de Madrid, Madrid, Spain

  • Privacy email: info@fuelti.com

  • Support email: support@fuelti.com

4.2. Personal data we process

  • Identification and contact: name, surname, email, phone (if provided).

  • Addresses: billing and shipping.

  • Purchases and subscriptions: orders, history, subscription status, incidents.

  • Payment: transaction identifiers and payment status (without access to complete card data if payment is managed by providers).

  • Navigation: online identifiers and use of the Site (cookies and similar technologies).

  • Communications: messages sent to support, requests, and claims.

4.3. Purposes and legal bases

Purpose

Legal basis

Examples of data

Manage orders, deliveries, returns, and customer service

Execution of contract (art. 6.1.b GDPR)

Contact, address, order

Manage subscriptions and recurring payments

Contract execution (art. 6.1.b) and legal obligation (billing)

Account, history, transactions

Comply with legal obligations (tax, accounting, consumer)

Legal obligation (art. 6.1.c)

Billing, communications

Fraud prevention and Site security

Legitimate interest (art. 6.1.f)

Activity logs, identifiers

Send commercial communications

Consent (art. 6.1.a) and/or legitimate interest for existing customers where applicable

Email, preferences

Analytics and Site improvement (if non-essential cookies are activated)

Consent (cookies)

Browsing data

4.4. Recipients and data processors

We may share data with providers that offer us services.

Likewise, we may communicate data to public authorities when there is a legal obligation.

4.5.International transfers

If any of our suppliers are located outside the European Economic Area, international transfers will be carried out with adequate safeguards (for example, Standard Contractual Clauses or other bases provided by the GDPR).

4.6. Retention periods

  • Orders and billing: for the periods required by tax and accounting regulations.

  • Account and subscription: as long as the account/subscription exists and, after cancellation, for the necessary periods to address legal responsibilities.

  • Commercial communications: until you withdraw consent or object.

  • Cookies: according to the Cookie Policy.

4.7.User Rights

You can exercise the rights of access, rectification, deletion, opposition, limitation of processing, and portability, when applicable, by sending a request to info@fuelti.com.

You can also withdraw your consent at any time (without affecting the lawfulness of the processing carried out prior) and file a complaint with the Spanish Data Protection Agency (AEPD).

4.8. Security

Fuelti applies reasonable technical and organizational measures to protect personal data against unauthorized access, loss, or alteration.

4.9. Minors

The Site and the products are aimed at adults. Fuelti does not intentionally collect data from minors.